If you've encountered the "Enter the encryption password" prompt when trying to access your Hikvision cameras via the Hik-Connect app, you're not alone. This issue can be frustrating, especially when you’re trying to monitor your CCTV cameras. In this article, we will guide you through the steps to resolve this issue effectively.
Understanding the Issue
When you open the Hik-Connect application and try to view your Hikvision cameras, you may notice a padlock symbol on each camera channel. This symbol indicates that the channel is encrypted, and you will be prompted to enter an encryption password to unlock and view the camera feed. If you're unsure what the encryption password is or how to obtain it, don't worry—we'll walk you through the process.
Step-by-Step Guide to Resolving the Issue
1. Open the Hik-Connect App:
- Begin by opening the Hik-Connect application on your mobile device.
- Select the camera or device you wish to view by clicking the play button.
2. Identify the Encryption Password Issue:
- When you attempt to access the camera, you will see a padlock icon on the camera feed.
- A prompt will appear asking you to "Enter the encryption password." This password is essential for unlocking and viewing the encrypted camera feed.
3. Access the NVR Menu:
- To retrieve the encryption password, you need to access the NVR (Network Video Recorder) that is connected to your Hikvision cameras.
- On the NVR, go to the main menu by logging in with your credentials.
4. Navigate to the Configuration Settings:
- Once you are in the NVR menu, find and select the ‘Configuration’ option.
- Under the ‘Configuration’ menu, navigate to the ‘Network’ settings.
- Within the ‘Network’ settings, locate and select the ‘Platform Access’ menu.
5. Retrieve the Verification Code:
- In the ‘Platform Access’ menu, you will find a field labeled ‘Verification Code.’
- Click on the edit icon next to the verification code to reveal it. This code acts as the encryption password you need to enter in the Hik-Connect application.
6. Enter the Encryption Password in Hik-Connect:
- Return to the Hik-Connect app on your mobile device.
- When prompted, enter the verification code (retrieved from the NVR) as the encryption password.
- After entering the correct password, click ‘OK’ to confirm.
7. Verify Access:
- Once you’ve entered the password and clicked ‘OK,’ the padlock symbol should disappear, allowing you to view your CCTV cameras without any further issues.
Conclusion
By following these steps, you should now be able to resolve the "Enter the encryption password" issue when accessing your Hikvision cameras through the Hik-Connect application. This straightforward process ensures that you can regain access to your surveillance feeds quickly and efficiently.
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